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ESA Support Group migration to Universal Credit: Questions
- David
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1 day 1 hour ago #300549 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by David on topic ESA Support Group migration to Universal Credit: Questions
Hi Hfd
Having myself worked for the DWP I think that your ID was successfully verified and that owing to some sort of IT issue it was not progressed to the Work Coach's UC software called The Build. So instead of sorting out the IT problem they have taken a short cut and decided to send a Visiting Officer unncecessarily to your home.
I think you should make a complaint to a manager. If you tell me the County that you live in I can find the details of the correct manager.
David
Having myself worked for the DWP I think that your ID was successfully verified and that owing to some sort of IT issue it was not progressed to the Work Coach's UC software called The Build. So instead of sorting out the IT problem they have taken a short cut and decided to send a Visiting Officer unncecessarily to your home.
I think you should make a complaint to a manager. If you tell me the County that you live in I can find the details of the correct manager.
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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- Hfd
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1 day 26 minutes ago #300556 by Hfd
Replied by Hfd on topic ESA Support Group migration to Universal Credit: Questions
Just had a long chat to Kathleen.
For some reason that she can't see my ID verification online was not enough and they are unable to do it by phone because they are unable to find 3 questions of sufficient depth/difficulty to ask me. (I'm m assuming this 8s because i dont have much of a credit rating history?) Online and by phone aren't suitable for me apparently. She said it was quite common for online ID to not be complete enough. All v v confusing.
So....still having to wait for a home visit appointment. Any further info/advice about these would be welcome. V v stressed
For some reason that she can't see my ID verification online was not enough and they are unable to do it by phone because they are unable to find 3 questions of sufficient depth/difficulty to ask me. (I'm m assuming this 8s because i dont have much of a credit rating history?) Online and by phone aren't suitable for me apparently. She said it was quite common for online ID to not be complete enough. All v v confusing.
So....still having to wait for a home visit appointment. Any further info/advice about these would be welcome. V v stressed
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22 hours 11 minutes ago #300562 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by David on topic ESA Support Group migration to Universal Credit: Questions
Hi Hfd
I am not convinced at all by that. The questions are part of the Biographical Test and they are things such as the name of your bank, the start month of your Benefits claim. A member has just post about one of these tests.
www.benefitsandwork.co.uk/kunena/10-dla-...ographical-interview
Some people maybe with poor memories can't remember the answers and so the Work Coach can offer a Biographical Check which means confirming your ID with someone such as your doctor.
David
I am not convinced at all by that. The questions are part of the Biographical Test and they are things such as the name of your bank, the start month of your Benefits claim. A member has just post about one of these tests.
www.benefitsandwork.co.uk/kunena/10-dla-...ographical-interview
Some people maybe with poor memories can't remember the answers and so the Work Coach can offer a Biographical Check which means confirming your ID with someone such as your doctor.
David
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22 hours 1 minute ago #300564 by Hfd
Replied by Hfd on topic ESA Support Group migration to Universal Credit: Questions
I have been I contact with Citizens Advice and they say a home ID verification seems like the only way forward and that they are becoming more common for people migrating from ESA support group. My family think a home visit is much better for me than having to try to travel 25 miles to the nearest JC. But I am of course v v stressed about it, as I would be if I had to travel to the JC.
I would really appreciate any help/advice/reassurance regarding home ID checks - please see my previous long post on page 5.
I would really appreciate any help/advice/reassurance regarding home ID checks - please see my previous long post on page 5.
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21 hours 38 minutes ago #300567 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by David on topic ESA Support Group migration to Universal Credit: Questions
Hi Hfd
Here is the official guidance from the DWP regarding Home Visits.
data.parliament.uk/DepositedPapers/Files...ome_visits_V14.0.pdf
Maybe other members who have had a visit recently can fill you in on the finer details.
David
Here is the official guidance from the DWP regarding Home Visits.
data.parliament.uk/DepositedPapers/Files...ome_visits_V14.0.pdf
Maybe other members who have had a visit recently can fill you in on the finer details.
David
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21 hours 28 minutes ago #300568 by Hfd
Replied by Hfd on topic ESA Support Group migration to Universal Credit: Questions
Thank you David, will have a look at that.
The lady on the phone seemed to think there wasn't enough indepth info on me held on their systems to put together 3 comprehensive questions for a phone ID check. V strange, who knows why.
So...
I'm v much need reassurance on this home ID visit please. That it'll be fairly quick and painless. V stressed.
The lady on the phone seemed to think there wasn't enough indepth info on me held on their systems to put together 3 comprehensive questions for a phone ID check. V strange, who knows why.
So...
I'm v much need reassurance on this home ID visit please. That it'll be fairly quick and painless. V stressed.
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