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MM ESA to UC: Initial appointment, no response re reasonable adjustment

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3 days 22 hours ago #305596 by ivyfox
I used CAB Help to Claim, have completed all the To Do items & initiated my claim.

On Saturday 7 June I received notice in my journal of an in-person appointment at the local Job Centre which I cannot access for mobility reasons (there's no Blue Badge or indeed any parking).

I've replied on 8 June & again today requesting a reasonable adjustment to a telephone interview under the Equality Act 2010 and why (severe pain, lasting effects) as suggested elsewhere on your invaluable forum.

No-one has responded, the appointment is for tomorrow, and I'm struggling with anxiety that they'll sanction me.

Please advise, thank you.

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3 days 21 hours ago #305601 by David
Hi ivyfox

Are you in the ESA Support Group ?

David

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3 days 18 hours ago #305622 by ivyfox
Yes, Support Group with DIG & SDP.
I receive PIP (Standard DL, Enhanced Mobility) and live alone without a carer.
Sorry if this is a duplicate reply - I got a message about 'flooding' and was confused.

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3 days 17 hours ago #305624 by David
Hi ivyfox

As you are in the Support Group you cannot be sanctioned. So you can ignore the invitation to the Jobcentre. You are part of the DWP Enhanced Support Journey so they should send a Visiting Officer to your home address to gather any information.
You could phone Help to Claim and ask them to contact the DWP.

Let me know how you get on.
David

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: ivyfox

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2 days 14 hours ago #305679 by ivyfox
Hello David

Thank you for your helpful advice.
I called CAB Help to Claim, explained the situation, and they offered to make a 3-way call with the DWP and advocate for me. It only took 5 minutes to get through! The DWP agent said he'd inform my local Job Centre.

Later today, I checked my journal: two messages.
Firstly, can I email copy documents as itemised to local Job Centre - fair enough;
Secondly, 'they hope I'm soon better, a new appointment is booked for same location in a week's time'.

Please advise: how do I get them to understand I need a phone appointment, & to pin a note on my file as requested?

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2 days 1 hour ago #305698 by David
Hi ivyfox

What a shambles....
Do you know how to send Journal messages on your UC account?

David

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