Phone call

Hello, I’m helping my sister with her uc migration from ir esa and support group.
She’s doing the migration via landline as she doesn’t use internet or smart phone.
We phoned on Monday 12th May and created her account and the lady said my sister would get a phone call in 2 to 3 days. My sister hasn’t received any phone call yet and it’s been over a week.
Is this normal and what would the phone call be about.
Thankyou.

Hello, further on from my previous question. In the end after waiting for the phone call I decided to ring uc and find out why my sister hadn’t received the phone call they told her she would get in 2 to 3 days from our initial call to them.
That was today 21/5/2025, I spoke to lovely lady who informed my sister that she had an appointment booked for 3pm on 22/5/2025 at the job centre for identification purpose.
I was dumbfounded and told her we knew nothing about it and why wasn’t she given more notice about this appointment.
Turns out an automatic sms was sent, but as I explained many times Sarah uses her landline and so cannot receive any form of messages.
I am just so pleased that I decided to ring them today because my sister would not have known about this appointment and missed it.
I made sure that in future they either phone my sister on her landline or sent a written letter.
We will be attending the appointment tomorrow and hopefully all will go well.