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Why is the appointee process so broken ?

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1 hour 55 minutes ago #311349 by Sum
i called. agent said nothing on system . agent sent chaser and a note that PIP have asked for decision too

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1 hour ago #311351 by BIS
Hi Sum

I'm sorry this is happening to you. I can't find on the government website how long it takes on average. I googled a question about it, and the answer was 8 - 12 weeks. (but I have no idea if that is accurate). When I became an appointee, it took 72 hours.

BIS

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