The DWP has developed an “automated Digital solution” which extends PIP awards repeatedly when they are close to ending if a review has still not been completed, a government minister has revealed this week.
Chloe Smith, minister for disabled people, disclosed the existence of the automated system in response to a parliamentary question about how many PIP claims are extended more than once.
Although Smith said that the figures for the number of claimants whose awards have been repeatedly extended was not available, she did admit that it was happening.
She told MPs:
“To protect PIP customers, we have developed an automated Digital solution which essentially extends the current award for cases where there is a risk that the claim will fall out of payment.
“As we see continuing high demand for PIP new claims, customers are currently waiting longer than expected to have their claim reviewed, which has led to some awards being extended more than once.”
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