PIP Explanatory phone call before MR

Hello moderators
I’m now addressing the MR after having received my daughter’s assessment report with 0 points across the board.

I’ve read your guide, which talks about the DWPs dirty tricks. I need some further clarity regarding the explanatory phone call made by them if they’re of the view that they’re not going to change the decision.

My daughter is a teacher and cannot answer her phone during working hours, plus even if at home, may not answer at all.

I can support her regarding what to say if she did answer- I. e. “Thankyou for explaining that, I have nothing more to add at this stage and I would like to go ahead with the MR”, but what happens if she just doesn’t answer the calls???

Please advise.
Kind regards

Thanks BIS
But just to clarify -
If she doesn’t get / doesn’t answer a call - will the MR be closed down or will they just do it without speaking to her?

Just to be clear - we would 100% prefer not to have to deal with a call. I will send a detailed MR so I can’t see the need for them to need any further information.

Or are you saying we must make this call happen or the MR will be ended??

With thanks

Thank you Gary
And I apologise for being unclear still.
We are sending the MR in writing using the official form plus a letter. Given this, is my daughter likely to get a phone all? Or will they just respond in writing as would seem logical? And if she is likely to get a call (which we don’t want) what would the consequences be of not answering it??
Kind regards