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UC Identity Verification- what accomadations can we ask for?

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4 months 1 week ago #302616 by sgbd
UC Identity Verification- what accomadations can we ask for? was created by sgbd
My husband and I are both disabled and we just moved from NI to England. We have to claim universal credit but we didn't have two forms of ID for an online verification (it wouldn't accept NI Driving Licences), so they will call each of us. I have agoraphobia and he has CFS/Fibromyalgia. Will we have to go into the Job Centre? Or can we ask them to come to us? Or can we ask to be seen right away at the job centre? I'm just not sure what we can do to make this easier for us. Any advice would be greatly appreciated.
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4 months 1 week ago #302631 by David
Replied by David on topic UC Identity Verification- what accomadations can we ask for?
Hi sgbd

The DWP have said that they are now offering all disabled claimants a home visit by one of the DWP Visiting Team to gather the necessary information for the new UC claim.
However one Jobcentre Work Coach in a quite threatening way said to a Forum member that if they don't go to the Jobcentre they may have to wait 6 weeks for their Home Visit and will be without Benefits for this time.
This led us to complain.
The Work Coach may have fabricated the story anyway to force the client into the Jobcentre.
I would phone the Citizens Advice Help to Claim number and get advice about the local situation.

Call our Help to Claim phone number
You can contact an adviser through our free Help to Claim phone service. Advisers are available 8am to 6pm, Monday to Friday:

England: 0800 144 8 444

Scotland: 0800 023 2581

Wales: 08000 241 220

David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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  7. UC Identity Verification- what accomadations can we ask for?