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DLA - DWP texts
11 years 7 months ago #111820 by Gordon
It is all part of the new "caring" DWP
You will certainly receive further texts in regard to the status of your claim, it is not impossible that they will also notify you of the result via a text as well, however, this does not remove the responsibility on the DWP to provide the Decision Notice in writing.
If the texts are a problem you could write to the DWP asking for all further communication to be in writing.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gordon on topic DLA - DWP texts
MyHipsHurt wrote: Hi, I've just sent off my renewal for DLA and have received a text from the DWP acknowledging receipt and stating that it could take up to eleven weeks for a decision. They stated they would keep me informed by text. Just wondering how much information they will send via text and will they text me the outcome before I receive the decision letter? Is this a new way of communicating for them? Last time I applied (two years ago) everything was done via the post. I think I quite like it, but am not sure if I could take bad news via text. Anyone have any experience of them texting and what sort of information did they text?
It is all part of the new "caring" DWP
You will certainly receive further texts in regard to the status of your claim, it is not impossible that they will also notify you of the result via a text as well, however, this does not remove the responsibility on the DWP to provide the Decision Notice in writing.
If the texts are a problem you could write to the DWP asking for all further communication to be in writing.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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11 years 7 months ago #111821 by MyHipsHurt
Replied by MyHipsHurt on topic DLA - DWP texts
Thanks for your reply Gordon. At first I was quite pleased with such a fast response as I know they'd only received my pack the day before, as I'd tracked it, but am now constantly checking my phone, whereas normally I'd have the mindset to wait a few weeks before hovering over the letterbox. It's all a bit too 'instant' and quite impersonal as there's no-one to respond to - it comes through without a number, just 'DWP' has sent you a text... 
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