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Waiting times at ATOS centre

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11 years 9 months ago - 11 years 9 months ago #109503 by MariW
Waiting times at ATOS centre was created by MariW
Is there a legal time limit a claimant can be expected to remain in a waiting area before being called for his/her face-to-face assessment?
Last edit: 11 years 9 months ago by Gordon.

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11 years 9 months ago - 11 years 9 months ago #109504 by Gordon
Replied by Gordon on topic Waiting times at ATOS centre

MariW wrote: Is there a legal time limit a claimant can be expected to remain in a waiting area before being called for his/her face-to-face assessment?


There is no legal limit, I thought ATOS would abandon the assessment if a claimant waited an hour, one of our members has posted that they believe it to be 30 minutes, I have not been able to find anything on the ATOS website, so I cannot confirm, but I do quite regularly see posts where a claimant has waited 2 hours.

If you are struggling, waiting for your assessment to start, then you should speak to the receptionist about it, but you need to be careful that ATOS accept responsibility, as otherwise it may be counted as one your one failure to attend.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems
Last edit: 11 years 9 months ago by Gordon.

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11 years 9 months ago #109506 by MariW
Replied by MariW on topic Waiting times at ATOS centre
Thanks, Gordon. I'd searched for some sort of ATOS reference but couldn't find anything.

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