ESA assessment and complaint to Atos

Gordon

I did post an answer last night but it does not appear on the forum? Has it been received?

Robert

Gordon

There seems to be a problem as I tried to post a reply but nothing was confirmed, what I was asking was whether or not the post I made last night has reached you because there is nothing on the forum

Robert

Gordon

As far as my memory allows me my post last night was as follows; You are quite correct I do not fully understand how ESA works all my knowledge has been gained mostly from B&W web site. From what I have gleaned it is possible that when an ESA form is returned to Atos the person concerned can be placed in the support group without being assessed or have I got this wrong?

My complaint against Atos concerns many things, silent telephone calls we have received at least 8 from them. Not abiding by their own complaints procedure, refusing to speak to me regarding my daughters claim when I have been appointed by DWP. Members of Atos staff using threats to have my daughters payments cancelled. When I requested that the complaint be escalated not informing me of the person who is dealing with the matter. Refusing to contact DWP to confirm that I could act on behalf of my daughter and the complete cavalier attitude that I have encounted from members of the Atos staff.

I can not see how Atos can make a case about my daughter not attending as she did attend and was given the opportunity by Atos whether or not to take the assessment. I have pointed out a number of times the letter from the cosultant and the fact that my daughters GP will still be issueing unfit to work notices as long as she still suffers from ME and said that an assessment was a waste of time, at no time have they ever explained why an assessment needs to take place and neither have we refused to attend an assessment. Surely it is reasonable to ask why she needs to attend an assessment and unreasonable to ignore this request.

Any pointers you can give will be gratefully received, I would add that all the appeals and tribunals that I have attended on behalf of my daugfhter and myself for DLA etc would not have been succesfull if it wasn't for the input from the web site.

Robert