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ESA SG to UC Migration errors

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1 day 18 hours ago #309859 by nonsmoker2008
ESA SG to UC Migration errors was created by nonsmoker2008
In the last 3 days I have asked 9 times on the journal and once on the phone for someone to contact me urgently to rectify all these errors (see below) as obviously all these things come with threats if you aren't seen to be complying. For the record I am housebound and often bedbound due to multiple interacting disabilities and medical issues, for which the NHS's AACC (CHC as was) provide me with full time round the clock carers, and for which I was WCA'd straight into the ESA Support Group ongoing in 2018. There have been no breaks in my claim.
This is copy pasted from my jounal and self explanatory, I hope:


..............Another error by you:

10 October entry by you states I'm not getting ESA... despite me informing you on MULTIPLE occasions that I am, and I'm in the support group. Despite the fact it is easy enough for you to check if you bother.
Seriously, what is the matter with your system, and it committing error after error?

So far I have provided full ID but it said I hadn't, then it says I haven't signed the commitments which I have now done TWICE - confirmed on the journal thing, but it's still telling me to do it again. Then it's telling me to provide a Fit note - but only on my journal - it's not on the to-do list - so lucky I noticed it. However as I was placed in the Support Group for ESA following WCA in 2018, (21st June or July), I don't think I should be asked to provide the same information again. I have confirmed this with ESA this morning who said they would send you any information regarding it you request - but you haven't requested any for some bizarre reason.
I have repeatedly requested someone contact me urgently about all these errors at your end and I need you to know you are making me really ill both with the lack of correct information being spouted by your online systems, but also by your lack of timely response ..........................

As you can tell I was a bit hacked off by the time I composed this one, after my much nicer ones had been ignored for 48 hours+++

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18 hours 6 minutes ago #309898 by David
Replied by David on topic ESA SG to UC Migration errors
Hi nonsmoker2008

As you have observed the DWP automated systems churn out nonsense. However the mistakes are often rectified by the time you get the first payment statement posted to your UC account. This happend 4 days prior to UC payment day. Have you had your first statement yet?

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: nonsmoker2008

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16 hours 50 minutes ago #309906 by nonsmoker2008
Replied by nonsmoker2008 on topic ESA SG to UC Migration errors
I won't get first statement until 3 November, but see my new topic re the knights in shining armor at ESA coming to my rescue

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14 hours 18 minutes ago #309916 by David
Replied by David on topic ESA SG to UC Migration errors
Hi nonsmoker2008

So your UC payment statement will be posted on the 30 October.

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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