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adsellars
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1 day 49 minutes ago #307692 by adsellars

ESA to UC migration. was created by adsellars

I have been told by the DWP the I have to attend an appointment to prove my ID for the migration process. According to the migration guide proving my ID can be done on line but the DWP are saying it has to be face to face. What do I need to say to them to explain that it is not necessary?

Thank you

Andrew

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BIS
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15 hours 1 minute ago #307743 by BIS

Replied by BIS on topic ESA to UC migration.

Hi adsellars

Many people have been required to prove their identity either at the job centre or in their own homes. You can try and insist that it can be done over the phone, but if you have already tried to do it online and it didn't go through, you will struggle to get them to agree to do it over the telephone. You can argue that under the Equality Act, they ought to make reasonable adjustments for you and allow you to do it over the phone.

BIS

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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