Managed Migration. Proving identity. P60U

In my biographical phone call I had to give my full name, address and date of birth. Then I was asked which benefits I was currently claiming and my previous address. After that he asked if I wanted alternative payment arrangements and told me I could apply for an advance. I was told they can’t verify my bank account over the phone so I needed to call in to the Jobcentre reception with my bank card and citizen card whenever I could (no appointment necessary). Both the man I spoke to on the phone and the woman on reception were lovely and they confirmed I have nothing else to do now

Thank you all for your replies. Might I ask, K, why they couldn’t verify your bank account on the phone? I would have a lot of trouble popping in anywhere, let alone the job centre so it’s all a bit of a worry.

Also, is everyone given a month to verify their identity (however that may be)? What if your benefits run out before the month is up?

That would be even worse. 👻🤯

Since my post I have been given an appt to go see them on Tues.
I have again requested online instead.

I have no idea why they can’t verify a bank account over the phone. It makes no sense especially as it’s the same account my ESA went into. I’m not sure what alternative would have been offered.