I applied online and got knockback for carers allowance even though my earnings after childcare costs are under the £139 threshold. When applying online there was no option of uploading payslips or proof of my child care costs and 3 weeks later I got a letter saying I have been refused and I have 4 weeks to respond if I think they have made the wrong decision.
I phoned yesterday and they say I need to reapply and then send them the documents after I have done so by post to wolverhampton.
Does this sound right and is there a facility to upload documents when applying online as I couldn't see it?
I'm sorry, but I've never used the online system. But if you didn't see somewhere to be able to upload the information - it is probably correct. Perhaps a member might read your post and say what they did.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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