Mr Booze wrote: I had my "telephone" interview 11th Sept, spoke to PIP on 18th, re my medical records, they couldn't tell me where my records would be. I spoke with a team leader, who still didn't know what would/should happen to medical records. Team leader said she would get someone from benefits to call me. She told me that my PIP2 form had not yet been sent.
I had a call from benefits office on Monday 21st, I was told that after one year all medical records are destroyed, shredded as confidential waste as after 12 months they no longer are current. I told the caller I still had not received my PIP2 form, was told it was posted on 10th Sept and they would send me another. It seems that nobody there has any idea of what is and what should be happening. I am starting to worry as the PIP2 form is still not here.
DWP Data Retention policy is to destroy information after 13 months, however, we do know of members who have successfully retrieved information from many years ago.
If you submitted a written SAR for the information then the phone call you had about it being destroyed does not constitute a proper response to your request, so it is possible that you will still a copy.
If your last contact about the PIP2 was on Monday then I would give it to next Monday to contact them again. If you do have to then make sure that the return date is adjusted or that you are granted an extension.
Gordon
