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PIP F2F - health impact of unreasonable journey

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10 years 3 months ago #129592 by Backsufferer
I have been on DLA higher rate for both care and mobility since 2008, and was informed in April 2014 that I would need to apply for PIP. I had to rearrange the first appointment I was sent for a F2F in late December, and asked for one closer to home and later in the day. (The original was over 45 minutes away at 9 am.) Subsequently I received an appointment for 8.45 am, even further away, but had no option but to go as I'd already rearranged once. A friend picked me up at 7, and dropped me off at the assessment centre at 8.43. I was in agony. It had been a struggle to get up in time to leave home, and was then trapped in a car (even one with heated and adjustable seats) for 103 minutes. (Normally I have to stop frequently to change position, stretch, etc. to ease my back and pressure on the sciatic nerve.) I then had to wait about 20 minutes as the appointment started late, but fortunately lasted only 35 minutes. I was in such pain that I omitted to mention the things I couldn't repeat or do safely, when being asked about some domestic tasks. The assessor recognised I was in so much pain that I couldn't attempt any of the functional movement tests, which I knew I couldn't have managed anyway. It took over an hour to get back home, so a round trip of more than 4 hours and over 100 miles. (The maximum journey is supposed to be 45 minutes, according to the guidelines.) That journey and the whole experience have triggered yet another prolapsed or torn disc, and I am undergoing investigations, but I am incapable of doing anything and in even more intense pain than usual. I have just heard that I have been awarded Enhanced rate for mobility but Standard rate for care. Is there any point in me complaining about the unreasonable journey and the impact it has had on my condition, etc?

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10 years 3 months ago #129600 by Gordon
Backsufferer

You don't say who the Assessment Provider was, but whichever it was, they will only improve their service if they are notified when they have not delivered it to the level that they should.

Just so you are aware the trip time is actually 90 minutes I think you may have assumed it included your return journey, but it does not.

I am not sure from your post whether you believe the Daily Living Award of the Standard rate is correct, if this is something you want to consider pursuing then come back to the form for more advice.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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10 years 3 months ago #129611 by Backsufferer
Replied by Backsufferer on topic PIP F2F - health impact of unreasonable journey
It was ATOS who carried out the F2F. Sorry, I realise I did know that it was 90 minutes, but for anyone with my kind of incapacity, especially as I'd specifically asked to be somewhere closer because of my condition, I still think that 103 minutes there and 70 minutes back is unreasonable, as is demonstrated by the effect that it's had on my health subsequently. The whole thing was a terrible physical ordeal. I don't know whether to appeal the decision on Standard rate, when I'd been on the Highest by DLA rules, as the thought of having to go through any kind of further process is beyond me at the moment, the way I'm feeling.

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10 years 3 months ago #129615 by Gordon
Backsufferer

I certainly don't think that a 90 minute trip for someone with disability issues is reasonable, but it is unfortunately the current guidance, one of the problems at the moment is that both Assessment Providers are supposed to have more assessment centres than they actually have, so when the 90 minutes was set I am sure it was not expected to affect many claimants, the reality is of course far from this.

One of the major differences between DLA and PIP are the reasons for awarding the High/Enhanced rate of care, PIP deals with the severity of your problems, whereas DLA was primarily concerned with length of time during each day that you have a problem. As always there are winners and losers; DLA claimants with severe problems but only during the day of or night may now be able to get a higher rate, those with medium problems throughout the whole day may see a reduced award.

You need to look at the points you scored for your Standard rate aware to see whether there is a realistic prospect of scoring the extra points that would result in an Enhanced award. If you think there is a reasonable prospect then it may be worth your challenging the Decision but if you struggle to find the extra points, then you may need to settle for the current award.

Gordon

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10 years 3 months ago #129620 by Backsufferer
Replied by Backsufferer on topic PIP F2F - health impact of unreasonable journey
Many thanks, Gordon.

Ironically, ATOS has an assessment centre in my home town! I will review the scoring against the criteria - I think when I did that originally against the calculator I did come up with a highest rate score, but I will double-check it.

If you think it's still worthwhile pointing out what they are putting people through simply to get to a F2F interview, i.e. that they might in time change their guidance so that others don't have to go through the same experience, I will write to ATOS setting out my complaint/concern.

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10 years 3 months ago #129621 by Gordon
Backsufferer

I would recommend that you mark yourself severely when looking at the extra points.

If you think that a complaint is worthwhile then you should do it, otherwise not!

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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