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Assessment nearing ESA :(
- Gordon
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10 years 11 months ago #122030 by Gordon
The assessment reports from home assessments have to be written up by the assessor after the interview is completed, this may take a couple of days and then of course they have to send it to the DWP, reports for assessments done at an ATOS office are electronically transferred.
Bottom line, the report should be with the DWP by now.
I would start by phoning ATOS again to confirm that the report has been sent to the DWP and when and then assumption that it is with the DWP, give then a second call with the details of when the report was provided.
I have to warn you that the call centre staff are often unable to find information from the computer system when they first look due to the way that they process information being sent to them, but with some digging they should be able to give you an answer.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gordon on topic Assessment nearing ESA :(
Mathew wrote: Just rang the ESA helpline to see if there is any update at all as I cant stand just waiting for a phone call and to there knowledge they haven't even received the file from ATOS even though my assessment was 2 1/2 weeks ago. The DWP call agent just said that there wasn't any update at all is this usual?
The assessment reports from home assessments have to be written up by the assessor after the interview is completed, this may take a couple of days and then of course they have to send it to the DWP, reports for assessments done at an ATOS office are electronically transferred.
Bottom line, the report should be with the DWP by now.
I would start by phoning ATOS again to confirm that the report has been sent to the DWP and when and then assumption that it is with the DWP, give then a second call with the details of when the report was provided.
I have to warn you that the call centre staff are often unable to find information from the computer system when they first look due to the way that they process information being sent to them, but with some digging they should be able to give you an answer.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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- Mathew
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10 years 11 months ago - 10 years 11 months ago #122035 by Mathew
Replied by Mathew on topic Assessment nearing ESA :(
Contacted ATOS customer service and the lady told me that a decision was made on the 29th of May 2014? How can she know a decision is made? I thought it was the DWP that made the actual decision. Apparently the report was all sorted and file sent off 27th May 2014 ...
Last edit: 10 years 11 months ago by Gordon.
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- Gordon
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10 years 11 months ago #122037 by Gordon
As you say, ATOS do not make the Decision, it was probably just bad phraseology on their part.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gordon on topic Assessment nearing ESA :(
Mathew wrote: Contacted ATOS customer service and the lady told me that a decision was made on the 29th of May 2014? How can she know a decision is made? I thought it was the DWP that made the actual decision. Apparently the report was all sorted and file sent off 27th May 2014 ...
As you say, ATOS do not make the Decision, it was probably just bad phraseology on their part.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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- Mathew
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10 years 11 months ago - 10 years 11 months ago #122150 by Mathew
Replied by Mathew on topic Assessment nearing ESA :(
Received a letter today from the hospital for my next appointment with the psychiatrist and some counseling. While waiting for my decision is it worth sending a copy of this letter off to the DWP?
Last edit: 10 years 11 months ago by .
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10 years 11 months ago - 10 years 11 months ago #122151 by
Hi M,
It would certainly do no harm, however it may not necessarily have any bearing on the decision, as it is the limitations caused by the medical conditions that matter, rather than the medical conditions themselves.
If you manage to gain a new diagnosis, and/or a report or letter of support as a result of the above consultations that support the fact that you fulfill the qualifying criteria, then they should certainly be helpful with your ESA decision.
You should post copies of any letters, FAO The ESA Decision Maker at the Benefits Office/Centre address on any ESA letters that you have from the DWP, with a covering letter explaining that you wish this fresh evidence to be taken into account.
Sending Documents to the DWP or ATOS
bro58
Replied by on topic Assessment nearing ESA :(
Mathew wrote: Received a letter today from the hospital for my next appointment with the psychiatrist and some counseling. While waiting for my decision is it worth sending a copy of this letter off to the DWP?
Hi M,
It would certainly do no harm, however it may not necessarily have any bearing on the decision, as it is the limitations caused by the medical conditions that matter, rather than the medical conditions themselves.
If you manage to gain a new diagnosis, and/or a report or letter of support as a result of the above consultations that support the fact that you fulfill the qualifying criteria, then they should certainly be helpful with your ESA decision.
You should post copies of any letters, FAO The ESA Decision Maker at the Benefits Office/Centre address on any ESA letters that you have from the DWP, with a covering letter explaining that you wish this fresh evidence to be taken into account.
Sending Documents to the DWP or ATOS
bro58
Last edit: 10 years 11 months ago by .
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- Mathew
- Topic Author
10 years 11 months ago #122205 by Mathew
Replied by Mathew on topic Assessment nearing ESA :(
No news yet coming upto 4 weeks, was told it could be chased up sometime this week. But then another person at DWP said it has to be 6 weeks before anything can be done about the wait time
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