How to "Small Claim"vs DWP to obtain Monies Owed?

For 2 months now I have not received an ESA though only 6 months into
the 365 days.
It was abruptly cut off without explanation.
3 Help Line phonecalls 2 weeks apart and various "Callbacks"later The DWP operatives remain as baffled as I am.
Oh its generally agreed that it "should"be paying paid and that "it ought to be paid"
but its not being paid.
Naturally all this is very frustrating and I feel powerless in the face of the bureacratic
tentacles.
Im getting desperate.
Who can I write to or what can I do to get them to pay the blinking money "owed"now my WRAG component for 2 months?
Could legal action be instituted?
What are the time limits on this?
What do they expect you to live off whilst all this goes on?
Ive already spoken to a "Special Callback Expert"to no effect and am in the course of sending a letter.

James wrote: For 2 months now I have not received an ESA though only 6 months into
the 365 days.
It was abruptly cut off without explanation.
3 Help Line phonecalls 2 weeks apart and various "Callbacks"later The DWP operatives remain as baffled as I am.
Oh its generally agreed that it "should"be paying paid and that "it ought to be paid"
but its not being paid.
Naturally all this is very frustrating and I feel powerless in the face of the bureacratic
tentacles.
Im getting desperate.
Who can I write to or what can I do to get them to pay the blinking money "owed"now my WRAG component for 2 months?
Could legal action be instituted?
What are the time limits on this?
What do they expect you to live off whilst all this goes on?
Ive already spoken to a "Special Callback Expert"to no effect and am in the course of sending a letter.

Hi J,

You have a couple of options.

See : Complaining to The DWP

DWP Complaints process :

1. Complain to the office against which the complaint lies;
2. Complain to the District Manager;
3. Complain to the Chief Operating Officer (Chief Operating Officer, Department for Work and Pensions, 6th Floor, Caxton House, Tothill Street, London SW1H 9NA;
4. Contact Independent Case Examiner (ICE)
5. Contact Parliamentary and Health Service Ombudsman.

At stages 1-3 the procedure specifies that the DWP should reply within 15 working days.
If no response is given by the 15 day deadline move on to the next stage.

Or complain to your M.P. :

Contacting your MP

To claim compensation, you would have to prove that there had been maladministration on the part of The DWP :

www.gov.uk/government/publications/compe...-guide-for-dwp-staff

bro58

Oh would I get additional compensation if successful?

James wrote: Oh would I get additional compensation if successful?

Hi J,

That would be dependent on whether maladministration had taken place.

bro58