If you have an online UC account, you can use that to get in touch with the DWP to send messages via your journal. https://www.gov.uk/sign-in-universal-credit
If you don’t have an online account, you can use these numbers to contact the DWP:
- Telephone: 0800 328 5644
- Welsh language: 0800 328 1744
- Textphone: 0800 328 1344
- Northern Ireland: 0800 012 1331
- Northern Ireland Textphone: 0800 012 1441
All lines are open Monday to Friday, 8am to 6pm, except Northern Ireland, which is open from 9am to 4pm.
