Hi Robsy
Yes, you can ask for a face-to-face interview, but be aware that you may not get one close to your home. There are limited centres carrying out face-to-face interviews. (They aren't doing home visits). I understand you are worried about a telephone assessment, but your friend can be on the phone call with you.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems 
