UC Review extreme difficulties - Help 2 Save

Hi All,

I'm guessing there's plenty people out there at this moment in time having a UC review via the 02 virtual job centre. I am really struggling with what is my 4th review in 8 months! I'm on LCWRA, and have been asked to provide 4 months of bank statements, plus other accounts. Now one of the accounts I have is a Help2Save account, which I pay in monthly. The person reviewing my claim, is adamant he won't accept screen shots. I've checked the app, and the PC, and I cannot find any way whatsoever, how to download the H2S transactions. Only view them. I've asked Oghenevwarhe, the person dealing with my claim how to do this, but it's like getting blood out of a stone. He's told me that he will allow me more time, and to contact the banks. I've tried to contact HMRC, but there's no phone number and live chat thing just seems to be a bot. Is anybody else having the same difficulty, and if so, what are you doing about it, because this is genuinely making me so unbelievably stressed - I just don't know what to do. I've been told my claim could be affected, even though, I've just been awarded LCWRA in July 2025. My 4 reviews have all come since I've been awarded LCWRA.

Thank you.

Hi Chris

You can see your Help2Save account on the HMRC app which you can download to your phone. You could then go to your local Jobcentre and show it to the Admin staff who can then send an internal message to the UCR agent with the details. You should not need an appointment. Jobcentre Admin attend to opening snail mail and dealing with Journal messages from claimants with LCWRA who are not allocated a Work Coach.
Ironically if your bank accounts were investigated it would be via a Compliance interview in the local Jobcentre.

Let me know how you get on.
David