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Online ID verification

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5 days 10 hours ago #309651 by spitfire77
Online ID verification was created by spitfire77
i would be grateful if you could help me. I am in the process of filling in the ESA income related form to UC online and have the relevant id for me. However my husband who is also on my claim does not. He is housebound. I have tried to contact the UC helpline by telephone but it seems to only apply to claimants who are already on UC and does not seem to help esa claimants trying to start a new claim to UC. It does not give you the opportunity to get the relevant person to help. My husband’s passport is out of date and the DVLA said his new licence will probably take a further 3 weeks. Our deadline is 19 October 2025. Can i complete the form regardless with his PIN number and is there a space on the form to say he does not have the relevant id. Many thanks

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4 days 23 hours ago #309661 by David
Replied by David on topic Online ID verification
Hi spitfire77

I answered your last question before seeing this one. There is also the option of an ID check conducted at your home by a member of the DWP Visiting Team. Though it would be a good idea to check on the wait time for these in your local area.

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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