'Accept your commitments' on the To Do List..

Hi everyone,

Myself and my Partner have this Morning, completed the online form to migrate from ESA onto UC.

We have both double checked and submitted.

However, my Partner's journal is still flagging up that she hasn't accepted her commitments.

She has checked that and there are no outstanding 'to do's' left on her form, except that they say that 'we will call you' with regards to identification.

Is this happening for anyone else?

Cheers,

Phil

Hi Phil c

I completed my form this morning and have the same problem, nothing in to-do list for me to accept commitments. Did you find out what we do? I m considering sending a journal message.

Thanks

Hi David

Many thanks for reply. I've just sent message and will let you know the outcome.

Have you checked to see if there's a later Journal entry that says " Accept your commitments completed"

Looking at my Journal (I'm in the middle of migrating too), there's what looks like an open entry on the Journal with a click-through link headed

You still need to accept your commitments

which when clicked says

You need to accept your commitments by [date].

We are processing your claim, but cannot pay you if you have not accepted your commitments.

There is a to-do in your to-do list called 'Accept your commitments'. It will guide you through the process.

However, on the Journal and a few entries above this, there's another entry which says:

Accept your commitments completed

If you want to further check, go to the Home screen. Click on Your work plan and committments then click Your committments . What does it say? Mine says:

Your commitments

Accepted on [date] by [name]

Using my online account

I'll sign into my account often to:

complete all activities in my to-do list
report changes to my circumstances promptly, including changes to work

If I cannot get online, I'll report any changes by calling Universal Credit.

Hopefully your partner can see something similar, though depending on her circumstances the actual wording may vary. if so, it means that the committments have been accepted.

Hi Robbie

You're absolutely right, there was another commitment entry further up saying completed. I didn't spot it. Had already checked my commitments box which clearly said I'd accepted, but wasn't sure if one commitment was for UC and an additional for New Style ESA.

Thanks so much