ESA to UC Migration - Attending Jobcentre

Hi David

Submitted my complaint to the District Manager and a seperate one to the work coach.

District manager has not replied yet but a different work coach has now replied with the message below.

Any ideas on how to proceed as I'm running out of time now?


Hi Davey,

When you made your claim to UC on the 12/04/25 you requested for someone to get in touch with you to discuss making arrangements to have your identity verified.

An appointment was booked for you on the 18/04/25, you were notified of this in your journal on the 15 Apr 2025 at 14:08pm.

Please note that identification is never verified over the phone, in exceptional circumstances if you are unable to attend the jobcentre due to health conditions the only alternative would be to arrange a home visit.

You were advised in your journal on the 18/04/25 at 2.29pm that the notification about a phone call is in regards to us arranging a face to face appointment for you. Can you please consider a suitable date and time for us to arrange an appointment for you, failing to do this by the 09/05/25 may result in claim closure.

Kind Regards,
Robert

Hi David

Robert seems to have doubled down and i'm rapidly running out of time now. Any suggestion on how to reply to this? The area manager has not responded yet.

Thanks!

Hi Davey,

There is no guidance that states your claim cannot be closed if you were in the enhanced support group, your ESA details have also not been transferred over to Universal Credit as this would require you to attend an initial appointment to verify your identity either by a face to face appointment in the jobcentre or a home visit.

You must provide reasons for failing to attend your previous ID appointment, this would then be referred to a decision maker to consider whether a sanction would be appropriate.

Kind Regards,
Robert

Hi David

Thanks for your reply. I will give this a go.

Could you please provide backup for where you got the info that "Support users cannot be sanctioned"? As the person I am dealing with is incredibly disagreeable and fighting me at every turn.

Cheers,

Davey