DWP forcing me to attend Job Centre to verify ID for UC, despite mental illness

Hi,

I'm currently in the Support Group of ESA, due to being incapable of coping with social contact, due to severe mental illness. I've just applied for UC, online, and now the Work Coach has written, in my UC Journal,

"We must see your identification documents in their original form. We are not able to ask for or accept copies, digital uploads or emailed documents. Because of this, we can only conduct this appointment face to face. I apologise if you have been led to believe that this could be conducted over the telephone. This is not the case."

I cannot cope with attending that appointment. Does anyone have any advice please? I'm panicking...

P.S.

Sorry, I'm so distressed, I'm not thinking straight.
You asked which county. I'm in East Sussex.

Many thanks for your kind help.

Thank you so much for your help!
I will update you.

All best wishes

Hi David / others,

Update:

My mother emailed the Jobcentre manager (Sally Funnell) on my behalf, explaining I'm unable to engage in social contact, due to extremely severe mental illness. She asked if Sally could please arrange a telephone biographical test, to confirm my identity. Sally did not reply (yet), but the Work Coach wrote the following message in my UC Journal,

"Thank you for explaining the reasons why you would be unable to attend the jobcentre.
As a reasonable adjustment, we will be able to request a home visit to verify your identity.
Unfortunately, we are unable to conduct this type of appointment by telephone. A biographical test can only be conducted if there is sufficient information held on our systems. We do not hold sufficient information to enable us to verify your identity."

I've been receiving welfare benefits (due to physical disability and mental illness) for 25 years, so I do not believe that the DWP has insufficient info to verify my identity via telephone biographical test.

A home visit from the DWP would be extremely distressing for me. What should I do?

Many thanks, in advance, for any advice.

All best wishes