UC managed migration from ESA (support group)

Hi Dan

I expect where you live lies on the border between Dave Keogh and Olivia Hargadon's areas. Did you email Olivia ?

David

Hi Dan

Hopefully the delay in sorting this out is because you have a phone only UC claim and they don't have the systems in place to communicate. I would expect you to receive a lot in the post soon. This is the DWP internal guidance on a Telephone Only UC claim-

Maintaining the claim
Claimants should be supported to move their claim online if appropriate because
of the advantages this provides.
The reason for the claim being made by phone will be recorded by the agent who
takes the initial call from the claimant and will be shown in the claimant history to
assist with tailoring claimant support appropriately.
Any notifications or notes must still be placed in the journal as normal but in
addition the agent will have to consider what other methods of contact to use. This
also applies to claimant to-dos.
All notifications added to the claimant’s journal should be posted to the claimant.
This is so that they can take any required action and are made aware of when they
have appeal rights against a decision.
The monthly award statement must be posted to the claimant. To prompt this
action a ‘Print and post statement’ to-do will be generated when the statement is
produced. This will be located in the ‘payments due’ section of the agent
dashboard.

Let me know how you get on.

David