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20 hours 11 minutes ago #297080 by Mima
Replied by Mima on topic Pip
Hello hope you are all well. Just received my award letter and i am in shock to the lies the health assessor mentioned on there and wish i now had the call recorded. She mentioned i said i can use a microwave when i clearly stated i do not on my form and over the phone. She said i can hold my phone therefore i have grip, nowhere on the phone or the form did i mention i do not have a grip and cannot hold my phone or medication so unsure why she mentioned this. Her assessment seems like shes talking about someone other than me. She said i has no difficulty in speaking to her, i muted her many times and was crying where she has to say hello several times as i went silent on the phone i just did not want to make this known to her. She did not allow me to talk on the phone and shes just made a bunch of lies up. She said i can take my medication out the packet but i never said i cant my point was i forget to take them and have to have an alarm and my sisters need to remind me to eat and take medication but if my phone is not around i do not hear it so it means i forget to take them. There are other things that she bas mentioned that make no sense. I am still waiting for the report to come through. Do i wait till i say i want a mandatary reconsideration and have to have why i disagree with their decision when i write back to them or do i just notify them first and then i would be required to say why i disagree. Thank you

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16 hours 21 minutes ago #297087 by BIS
Replied by BIS on topic Pip
Hi Mima

I'm sorry to hear about your decision letter. Now you understand why we advise people to ask for their assessments to be recorded. It doesn't stop assessors from lying or making mistakes, but it is much easier to prove.

Have a look at the Guide to PIP Appeals, which will tell you on page 5 what you should do next. benefitsandwork.co.uk/guides-for-claimants/pip Be very careful that you don't miss the deadline for submission. It has to be done within one month of the date on your decision letter.

I would inform them that you want to put in for an MR and post off the letter the same day (if that fits). Don't call the DWP and be persuaded by a call handler that they will take down your MR over the phone. You have no idea whether they will accurately record what you say.


BIS

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