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Move to Universal Credit
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1 week 5 days ago #296393 by B3lla
Replied by B3lla on topic Move to Universal Credit
Hi David, I have now sent 8 journal messages but still no one has responded. I'm at a loss of what to do next.
Many thanks
Many thanks
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1 week 5 days ago #296395 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by David on topic Move to Universal Credit
Hi B3lla,
When you send a Journal message you have a drop down list to choose from including Service Issue, A Change, A Payment.
I would copy and paste the message and send it to all of the 3 above as at present you are being ignored.
Let me know how you get on.
David
When you send a Journal message you have a drop down list to choose from including Service Issue, A Change, A Payment.
I would copy and paste the message and send it to all of the 3 above as at present you are being ignored.
Let me know how you get on.
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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1 week 4 days ago #296407 by B3lla
Replied by B3lla on topic Move to Universal Credit
That is exactly what I did do, David. Twice. In addition to other messages.
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1 week 4 days ago #296411 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by David on topic Move to Universal Credit
Hi B3lla,
I think you will have to phone them and ask why all your messages are being ignored. It could be that someone has made a mistake and no one wants to own up!
Contact Universal Credit
You can contact Universal Credit:
by calling the Universal Credit helpline
Universal Credit helpline
Telephone: 0800 328 5644
Textphone: 0800 328 1344
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 328 1744
Monday to Friday, 8am to 6pm
Find out about call charges
David
I think you will have to phone them and ask why all your messages are being ignored. It could be that someone has made a mistake and no one wants to own up!
Contact Universal Credit
You can contact Universal Credit:
by calling the Universal Credit helpline
Universal Credit helpline
Telephone: 0800 328 5644
Textphone: 0800 328 1344
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 328 1744
Monday to Friday, 8am to 6pm
Find out about call charges
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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1 week 4 days ago #296420 by B3lla
Replied by B3lla on topic Move to Universal Credit
Thank you so much. I will call them in the morning
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1 week 3 days ago #296439 by B3lla
Replied by B3lla on topic Move to Universal Credit
Someone actually answered before I could call them. They said they need that information to decide if I am eligible. I live alone, my children work full-time, but help me between them. They are not actual paid carers so I'm not comfortable giving their dates of birth, etc .Will this affect my eligibility?
Many thanks
Many thanks
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