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ESA telephone assesment, late notification and no call.

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4 months 2 weeks ago #291307 by theo - AK
ESA telephone assesment, late notification and no call. was created by theo - AK
I hope someone can advise me on the best course of action.

I have been on ESA for some years. After completing one of the bi-annual ESA forms in October I have just received notice today (14 May) of a telephone assessment to take place yesterday (13 May). The notification of the assessment is dated 10 May, giving one postal day. Importantly, the scheduled call was not received.

I’m minded to contact DWP to confirm everything is still in order rather than contact the Health Assessment Advisory Service as I have no confidence in them following this and previous experiences.

I would appreciate best advice, thank you.

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4 months 2 weeks ago #291336 by Gordon
Replied by Gordon on topic ESA telephone assesment, late notification and no call.
t

You need to contact both the Assessment Provider and the DWP.

Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: Charlie

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