PIP assessment

I am due to be assessed by Capita for PIP. I asked them to change the appointment time as I needed my friend to be able to come along for support also I asked for a telephone appointment instead of a video assessment as I am not able to to talk to strangers on a screen Capita have not listened and sent me another appointment for a video assessment.

I do not know what to do as I am only allowed to change my appointment once and i dont even know if it would be possible to get my computer to cope with their software. PLEASE HELP ASP AS I DONT KNOW WHAT TO DO

Maybe you could ring capita and say you are not asking to change the appointment but you are asking for a telephone assessment as a 'reasonable adjustment' due to your inability yo cope with a video assessment.

I always had a home visit, then last time Capita sent me a letter for a face to face, I called them & asked for a telephone appointment & they gave me one, I was shocked! They did say that I would still get another letter about the first appointment, which I did & to ignore it. Apologies if I’ve got it wrong, but could this have happened to you? I’d just turn off the camera & say that I didn’t know how to switch it on. Or try calling again & ask about a telephone appointment.